OutdoorMaster believes in quick and easy returns, and wants to make this process as easy as possible for you.

Our policy lasts 30 days. If 30 days have gone by since the delivery to you, unfortunately we can’t guarantee you a refund or exchange.

To return or exchange your product, contact us using our contact page and we will provide you with our current return address.

 

For full details, read our full Return Policy below;

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted; Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@outdoormaster.com.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged.

 

Shipping

To return your product, contact us using our contact page and we will provide you with our current return address.

Customers will only be charged once for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary;

– Within USA, standard shipping takes 4-5 business days.
– Within Europe, standard shipping takes 5-15 business days.