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SHIPPING & ORDERING
SHIPPING & ORDERING
Order Processing
Once you placed an order, you would get an informed letter with the tracking number, and know the details information. If you have any problems, pls feel free to contact with us on care@outdoormaster.com.
Payment
We accept VISA, MasterCard, Maestro, American Express and PayPal. Once your order is fully processed and your card has been authorized, payment will be taken immediately, and you will receive a confirmation email that your order has been successfully charged.
Shipping
We provide FREE SHIPPING for all products.
The shipping time is around 3-7 business days, due to the COVID-19, some products may have some delayed.
Duties & Taxes
*Local taxes and import duties may be incurred in some countries and are not included in the amounts shown. The buyer or recipient of the shipment is responsible for all such taxes and duties. Our products are sold worldwide and we cannot guarantee that they meet the import requirements of every country. If in doubt, please check with your country's customs office prior to ordering.
FAQs
1. Which countries do you ship to?
The SUP Pump and Skis Goggles are worldwide shipping，while the other products are only available for the USA，other markets will updated soon.
2. How much does shipping cost?
We provide FREE SHIPPING for all products.
3. How long does shipping take?
The shipping time is around 3-7 business days, due to the virus, some products may have some delayed.
4. How long does it take for my order to be processed and sent?
Not long!
Once your payment has been verified, we will process and ship your order within 1 business day.
5. My order has already been shipped, but I need change my address - how can I do this?
Pls contact with us on care@outdoormaster.com in advance.
6. The tracking states that my package has been delivered, but I have not received anything yet. What do I do
We are sorry for the inconvenience caused to you, pls contact with us on care@outdoormaster.com and we will help you to solve the problem immediately.
Order Processing
Once you placed an order, you would get an informed letter with the tracking number, and know the details information. If you have any problems, pls feel free to contact with us on care@outdoormaster.com.
Payment
We accept VISA, MasterCard, Maestro, American Express and PayPal. Once your order is fully processed and your card has been authorized, payment will be taken immediately, and you will receive a confirmation email that your order has been successfully charged.
Shipping
We provide FREE SHIPPING for orders all products.
The shipping time is around 3-7 business days, due to the COVID-19, some products may have some delayed.
Duties & Taxes
*Local taxes and import duties may be incurred in some countries and are not included in the amounts shown. The buyer or recipient of the shipment is responsible for all such taxes and duties. Our products are sold worldwide and we cannot guarantee that they meet the import requirements of every country. If in doubt, please check with your country's customs office prior to ordering.
FAQs
1. Which countries do you ship to?
The SUP Pump and Skis Goggles are worldwide shipping，while the other products are only available for the USA，other markets will updated soon.
2. How much does shipping cost?
We provide FREE SHIPPING for all products.
3. How long does shipping take?
The shipping time is around 3-7 business days, due to the virus, some products may have some delayed.
4. How long does it take for my order to be processed and sent?
Not long!
Once your payment has been verified, we will process and ship your order within 1 business day.
5. My order has already been shipped, but I need change my address - how can I do this?
Pls contact with us on care@outdoormaster.com in advance.
6. The tracking states that my package has been delivered, but I have not received anything yet. What do I do
We are sorry for the inconvenience caused to you, pls contact with us on care@outdoormaster.com and we will help you to solve the problem immediately.
Order Processing
Once you placed an order, you would get an informed letter with the tracking number, and know the details information. If you have any problems, pls feel free to contact with us on care@outdoormaster.com.
Payment
We accept VISA, MasterCard, Maestro, American Express and PayPal. Once your order is fully processed and your card has been authorized, payment will be taken immediately, and you will receive a confirmation email that your order has been successfully charged.
Shipping
We provide FREE SHIPPING for all products.
The shipping time to the USA is around 6 - 10 business days, due to the COVID-19, partial products to the Europe/Australia/Canada will take 10 - 15 days.
Some of the items could be sent separately and the second (sometimes more) tracking number(s) cannot be displayed on the order page. In this case, please wait for 2-3 days and if the package still hasn't arrived after that, please contact us under care@outdoormaster.com.
Duties & Taxes
*Local taxes and import duties may be incurred in some countries and are not included in the amounts shown. The buyer or recipient of the shipment is responsible for all such taxes and duties. Our products are sold worldwide and we cannot guarantee that they meet the import requirements of every country. If in doubt, please check with your country's customs office prior to ordering.
FAQs
1. Which countries do you ship to?
Currently we ship to all the countries.
2. How much does shipping cost?
We provide FREE SHIPPING for all products.
3. How long does shipping take?
The shipping time in the USA is around 3-7 business days, due to the virus, orders to Europe and other places may have some delayed to 10 - 15 business days.
Note: The shipping time of Canada might last 30-45 days - 2021/1/14 updated.
4. How long does it take for my order to be processed and sent?
Not long!
Once your payment has been verified, we will process and ship your order within 1 business day.
5. My order has already been shipped, but I need change my address - how can I do this?
Pls contact with us on care@outdoormaster.com in advance.
6. The tracking states that my package has been delivered, but I have not received anything yet. What do I do
We are sorry for the inconvenience caused to you, pls contact with us on care@outdoormaster.com and we will help you to solve the problem immediately.
7. Why have I only received part of my order?
Some of the items could be sent separately and the second (sometimes more) tracking number(s) cannot be displayed on the order page. In this case, please wait for 2-3 days and if the package still hasn't arrived after that, please contact us under care@outdoormaster.com.