I received the item that I ordered and it is in perfect working condition. I do think it was a little strange. The manufacturer packaging was just folded up and placed into the box on top of the pump that I ordered. It was also torn and half so I wouldn’t have been able to put the box back together if I had wanted to use it additionally, there was a set of silver door hinges in the bottom of the box which had zero to do with anything and if you guys want your hinges back? Let me know. I’ll send them to you Otherwise super happy. I would totally order from them again and I love a little human error now and then.