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WE ARE HERE TO HELP
WE ARE HERE TO HELP
Free Shipping ● 180 days return ● 10% off on your first order
WE ARE HERE TO HELP
WE ARE HERE TO HELP
-
Free Shipping ● 180 days return ● 10% off on your first order
-
PRODUCTS INFO
-
ORDERING & SHIPPING
-
PURCHASING & RETURN POLICIES
SHARK II SUP AIR PUMP RELATED
Can the Pump inflate my kayaks/paddle boards/inflatable boats?
As long as your kayaks/paddleboards/inflatable boats have suitable valve connectors and work under 20 PSI, the Shark Air Pump should be able to inflate them. The Shark Air Pump comes with Pinch valve, Boston valve, C7 valve, and H3 valve. If you're still not sure, feel free to contact us through email care@outdoormaster.com
Can the Pump inflate multiple paddleboards without overheating?
During the lab experiment, our Shark Air Pump was capable of inflating 3 paddleboards of 15 PSI in a row without overheating.
Did the Pump display PSI or BAR?
The Shark Air Pump can display both PSI or BAR, press the PSI/BAR button near the screen to switch.
How long does it take for the Pump to inflate my paddleboard?
During the lab experiment, it took on average 8-10 minutes for the Pump to inflate a paddleboard of 15 PSI.
Can I power the Pump using a standard electric outlet?
Our Shark Air Pump can connect to the car's 12 V DC connector. To power it using other charging outlets, you do need to purchase a DC connector converter. Regrettably, OutdoorMaster currently does not provide this type of product.
The Shark Air Pump II I received looks like Shark Air Pump I, what's difference between the two?
We've stopped the sale of all first-generation Shark SUP Air Pump. So we guarantee the product you receive is the Shark Air Pump II. We're slightly late on updating and redesigning the package. The most significant update of the second-generation Air Pump is the Internal Heat Dissipation System. The system enables the Pump to work longer without overheating. In terms of the hardware, there's a new fan inside the second-generation Shark Air Pump. However, this update might be challenging to identify without opening the inside of the Shark Air Pump.
I lost one of the parts in my Pump, can I get a replacement part from you?
Please contact care@outdoormaster.com and we'll arrange a shipment of FREE replacement to be sent out.
The Pump makes loud noise when it's working, is it normal?
A loud noise could be expected when the Pump is inflating your paddleboard. This is because Shark Air Pump carries two powerful motors inside its body.
How to power the paddleboard?
Please plug the Pump to 12V DC(cigarette lighter) connector in your car.
What does the U-L error code mean? And how to resolve it?
The U-L error code represents the Pump is working under insufficient voltage. To resolve this issue, please try to connect the Pump to another power source or double check the car battery unit.
The Pump cannot inflate to specific PSI(cannot fully inflate my paddleboard), what should I do?
There are a few solutions to this issue. a. Please make sure the paddle board has no air in it before you plug in b. Please check if the paddle board leaks. c. Please try use thicker rubber gasket, or add multiple rubber gaskets onto the hose d. Please check if the pump is working under sufficient voltage. Feel free to email care@outdoormaster.com if all the above failed to resolve the issue.
SKI GOGGLE RELATED
How do I read the frame measurements？
We provide details for every products with picture and description, pls check in every product page, if you have any problems, pls feel free to contact us on care@outdoormaster.com
What kind of UV protection does Outdoor Master offer？
OutdoorMaster Ski Goggles offer UV400 UV protection.
Which Outdoor Master goggles can be used with helmets?
OutdoorMaster Ski Goggles can be used for most helmets selling in Market as elastic strap.
How should I clean my goggles?
In order not to damage the anti-fog layer when cleaning your goggles, carefully clean the lens with a soft tissue.
How do I change the lenses on my goggles?
Our Ski Goggles PRO can easily change the lens, as it is only attracted by magnets, you only need to hold the lens, and they can be removed by turning back to the eyes, and then replace the lens you need.
Which OutdoorMaster goggles are compatible with eyeglasses?
All of OutdoorMaster Ski Goggles support to OTG model for the regular size eyeglasses, but the fitting size may different, please check the fitting size before place order.
ORDERING
How do I place an order?
Find the products you like and click on "ADD TO BAG".
Go to the shopping bag by clicking on the BAG icon located in the top right corner of the page, and once there, click "PROCEED TO CHECKOUT". Then, fill in your information and click "PLACE ORDER".
Can I track my order?
When you place an order, we will send you an email with the shipping details. This will include a tracking number and link. This will tell you when you can expect delivery and also give you information on the status of the order.
Why have I not received an order confirmation by email?
Sometimes our emails take a couple of minutes to be sent or sometimes they land in the SPAM folder.
Please check all of your email folders again in 30 minutes - if you still haven't received your confirmation, email care@outdoormaster.com, and we'll be happy to confirm your order and resend the confirmation email.
We apologize for the inconvenience!
Can I change my order?
You can always change your order before you checkout - just go to the shopping bag and you can add or remove items.
If you have already checked out, please contact and we'll do our best to change your order before it is shipped.
Can I cancel my order?
Yes, you can cancel your order within 30 mins by contacting our customer service team at phone number (626) 359-0900 Within opening hours 10:00-16:00 CET.
However, if your order has already been shipped you'll have to return the products yourself. In that case, please see our return policy for further details.
My address is written incorrectly in the order confirmation - what can I do?
If you have created an account with us you can sign in to change your order details, including your address. Do this as soon as possible or contact us at care@outdoormaster.com.
I received my package, but my order is incomplete, incorrect, or missing - what do I do?
We are sorry for the inconvenience caused to you, pls contact with us on care@outdoormaster.com and we will help you to solve the problem immediately.
How can I redeem a voucher or discount code?
On the checkout page, there is an option to "Enter Discount Code".
Simply enter your voucher or discount code and the amount will be subtracted from your order total.
SHIPPING & DELIVERY
Which countries do you ship to?
We provide worldwide shipping service.
How much does shipping cost?
We provide FREE SHIPPING for all OutdoorMaster Brand products. Products carried by OutdoorMaster, but are of other brands, like the EXWAY Electric Skateboards, are not included in the free shipping category.
How long does shipping take?
The shipping time is around 3-7 business days, due to the virus, some products may have some delayed.
How long does it take for my order to be processed and sent?
Not long!
Once your payment has been verified, we will process and ship your order within 1 business day.
My order has already been shipped, but I need change my address - how can I do this?
Pls contact with us on care@outdoormaster.com in advance.
The tracking states that my package has been delivered, but I have not received anything yet. What can I do?
We are sorry for the inconvenience caused to you, pls contact with us on care@outdoormaster.com and we will help you to solve the problem immediately.
RETURNS & EXCHANGES
I have received the wrong product - what do I do?
We are very sorry to hear that you have received a wrong order.
Please get in touch with us at care@outdoormaster.com and we will provide you with further instructions.
How Do I Exchange An Item/Order?
You can exchange a purchased product within 90 days. If 90 days have gone by since your purchase, unfortunately we can’t offer you a refund nor exchange.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To exchange an item or order, contact us with care@outdoormaster.com and we will provide you with our current return address.
What is your return policy?
Our policy lasts 90 days. To return or exchange your product, pls contact care@outdoormaster.com and we will provide you with our current return address.
How can I return my order?
Our warehouse address is 1801 Highland Avenue STE “i”, Duarte, CA 91010, please contact us with care@outdoormaster.com before you return it. We will undertake the return shipping fee for quality problems, so please provide us the return shipping label.
Have you received my return?
Processing your return usually takes a few days.
However, we will send you an email update as soon as we have received and checked your returned product(s).
Feel free to give us a call on (626) 359-0900 within 10:00-16:00 CET on weekdays or give us and email on care@outdoormaster.com to check up on your return.
When will I receive my refund?
Processing a refund usually takes up to 7 Business Days after we have received the returned goods. If you have any problems, pls feel free to contact with us on care@outdoormaster.com.
Your return policy states that I have to return the product in its original packaging. I no longer have the original packaging - can I still return it?
We only ask this to make sure that the products are safely handled when shipped. If you don't have the original shipping box, please send the products back in bubble-wrap or something similar, inside a cardboard box. Don't forget to attach your order number or receipt inside the shipment.
PAYMENT
What payment options do you accept?
We accept VISA, Maestro, American Express & PayPal.
Was my payment successful?
Once your order is fully processed and your card has been authorized, payment will be taken immediately, and you will receive a confirmation email that your order has been successfully charged.
Why was my payment refused?
When a payment is refused, it is typically due to one of three reasons.
* There are insufficient funds in your account.
* The card you are using is not issued in the country you are purchasing from.
* Your bank is not allowing payment for security reasons.
We recommend that you contact your bank for the quickest solution.
-
PRODUCTS INFO
-
ORDERING & SHIPPING
-
PURCHASING & RETURN POLICIES
SHARK II SUP AIR PUMP RELATED
Can the Pump inflate my kayaks/paddle boards/inflatable boats?
As long as your kayaks/paddleboards/inflatable boats have suitable valve connectors and work under 20 PSI, the Shark Air Pump should be able to inflate them. The Shark Air Pump comes with Pinch valve, Boston valve, C7 valve, and H3 valve. If you're still not sure, feel free to contact us through email care@outdoormaster.com
Can the Pump inflate multiple paddleboards without overheating?
During the lab experiment, our Shark Air Pump was capable of inflating 3 paddleboards of 15 PSI in a row without overheating.
Did the Pump display PSI or BAR?
The Shark Air Pump can display both PSI or BAR, press the PSI/BAR button near the screen to switch.
How long does it take for the Pump to inflate my paddleboard?
During the lab experiment, it took on average 8-10 minutes for the Pump to inflate a paddleboard of 15 PSI.
Can I power the Pump using a standard electric outlet?
Our Shark Air Pump can connect to the car's 12 V DC connector. To power it using other charging outlets, you do need to purchase a DC connector converter. Regrettably, OutdoorMaster currently does not provide this type of product.
The Shark Air Pump II I received looks like Shark Air Pump I, what's difference between the two?
We've stopped the sale of all first-generation Shark SUP Air Pump. So we guarantee the product you receive is the Shark Air Pump II. We're slightly late on updating and redesigning the package. The most significant update of the second-generation Air Pump is the Internal Heat Dissipation System. The system enables the Pump to work longer without overheating. In terms of the hardware, there's a new fan inside the second-generation Shark Air Pump. However, this update might be challenging to identify without opening the inside of the Shark Air Pump.
I lost one of the parts in my Pump, can I get a replacement part from you?
Please contact care@outdoormaster.com and we'll arrange a shipment of FREE replacement to be sent out.
The Pump makes loud noise when it's working, is it normal?
A loud noise could be expected when the Pump is inflating your paddleboard. This is because Shark Air Pump carries two powerful motors inside its body.
How to power the paddleboard?
Please plug the Pump to 12V DC(cigarette lighter) connector in your car.
What does the U-L error code mean? And how to resolve it?
The U-L error code represents the Pump is working under insufficient voltage. To resolve this issue, please try to connect the Pump to another power source or double check the car battery unit.
The Pump cannot inflate to specific PSI(cannot fully inflate my paddleboard), what should I do?
There are a few solutions to this issue. a. Please make sure the paddle board has no air in it before you plug in b. Please check if the paddle board leaks. c. Please try use thicker rubber gasket, or add multiple rubber gaskets onto the hose d. Please check if the pump is working under sufficient voltage. Feel free to email care@outdoormaster.com if all the above failed to resolve the issue.
SKI GOGGLE RELATED
How do I read the frame measurements？
We provide details for every products with picture and description, pls check in every product page, if you have any problems, pls feel free to contact us on care@outdoormaster.com
What kind of UV protection does Outdoor Master offer？
OutdoorMaster Ski Goggles offer UV400 UV protection.
Which Outdoor Master goggles can be used with helmets?
OutdoorMaster Ski Goggles can be used for most helmets selling in Market as elastic strap.
How should I clean my goggles?
In order not to damage the anti-fog layer when cleaning your goggles, carefully clean the lens with a soft tissue.
How do I change the lenses on my goggles?
Our Ski Goggles PRO can easily change the lens, as it is only attracted by magnets, you only need to hold the lens, and they can be removed by turning back to the eyes, and then replace the lens you need.
Which OutdoorMaster goggles are compatible with eyeglasses?
All of OutdoorMaster Ski Goggles support to OTG model for the regular size eyeglasses, but the fitting size may different, please check the fitting size before place order.
ORDERING
How do I place an order?
Find the products you like and click on "ADD TO BAG".
Go to the shopping bag by clicking on the BAG icon located in the top right corner of the page, and once there, click "PROCEED TO CHECKOUT". Then, fill in your information and click "PLACE ORDER".
Can I track my order?
When you place an order, we will send you an email with the shipping details. This will include a tracking number and link. This will tell you when you can expect delivery and also give you information on the status of the order.
Why have I not received an order confirmation by email?
Sometimes our emails take a couple of minutes to be sent or sometimes they land in the SPAM folder.
Please check all of your email folders again in 30 minutes - if you still haven't received your confirmation, email care@outdoormaster.com, and we'll be happy to confirm your order and resend the confirmation email.
We apologize for the inconvenience!
Can I change my order?
You can always change your order before you checkout - just go to the shopping bag and you can add or remove items.
If you have already checked out, please contact and we'll do our best to change your order before it is shipped.
Can I cancel my order?
Yes, you can cancel your order within 30 mins by contacting our customer service team at phone number (626) 359-0900 Within opening hours 10:00-16:00 CET.
However, if your order has already been shipped you'll have to return the products yourself. In that case, please see our return policy for further details.
My address is written incorrectly in the order confirmation - what can I do?
If you have created an account with us you can sign in to change your order details, including your address. Do this as soon as possible or contact us at care@outdoormaster.com.
I received my package, but my order is incomplete, incorrect, or missing - what do I do?
We are sorry for the inconvenience caused to you, pls contact with us on care@outdoormaster.com and we will help you to solve the problem immediately.
How can I redeem a voucher or discount code?
On the checkout page, there is an option to "Enter Discount Code".
Simply enter your voucher or discount code and the amount will be subtracted from your order total.
SHIPPING & DELIVERY
Which countries do you ship to?
We provide worldwide shipping service.
How much does shipping cost?
We provide FREE SHIPPING for all OutdoorMaster Brand products. Products carried by OutdoorMaster, but are of other brands, like the EXWAY Electric Skateboards, are not included in the free shipping category.
How long does shipping take?
The shipping time is around 3-7 business days, due to the virus, some products may have some delayed.
How long does it take for my order to be processed and sent?
Not long!
Once your payment has been verified, we will process and ship your order within 1 business day.
My order has already been shipped, but I need change my address - how can I do this?
Pls contact with us on care@outdoormaster.com in advance.
The tracking states that my package has been delivered, but I have not received anything yet. What can I do?
We are sorry for the inconvenience caused to you, pls contact with us on care@outdoormaster.com and we will help you to solve the problem immediately.
RETURNS & EXCHANGES
I have received the wrong product - what do I do?
We are very sorry to hear that you have received a wrong order.
Please get in touch with us at care@outdoormaster.com and we will provide you with further instructions.
How Do I Exchange An Item/Order?
You can exchange a purchased product within 90 days. If 90 days have gone by since your purchase, unfortunately we can’t offer you a refund nor exchange.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To exchange an item or order, contact us with care@outdoormaster.com and we will provide you with our current return address.
What is your return policy?
Our policy lasts 90 days. To return or exchange your product, pls contact care@outdoormaster.com and we will provide you with our current return address.
How can I return my order?
Our warehouse address is 1801 Highland Avenue STE “i”, Duarte, CA 91010, please contact us with care@outdoormaster.com before you return it. We will undertake the return shipping fee for quality problems, so please provide us the return shipping label.
Have you received my return?
Processing your return usually takes a few days.
However, we will send you an email update as soon as we have received and checked your returned product(s).
Feel free to give us a call on (626) 359-0900 within 10:00-16:00 CET on weekdays or give us and email on care@outdoormaster.com to check up on your return.
When will I receive my refund?
Processing a refund usually takes up to 7 Business Days after we have received the returned goods. If you have any problems, pls feel free to contact with us on care@outdoormaster.com.
Your return policy states that I have to return the product in its original packaging. I no longer have the original packaging - can I still return it?
We only ask this to make sure that the products are safely handled when shipped. If you don't have the original shipping box, please send the products back in bubble-wrap or something similar, inside a cardboard box. Don't forget to attach your order number or receipt inside the shipment.
PAYMENT
What payment options do you accept?
We accept VISA, Maestro, American Express & PayPal.
Was my payment successful?
Once your order is fully processed and your card has been authorized, payment will be taken immediately, and you will receive a confirmation email that your order has been successfully charged.
Why was my payment refused?
When a payment is refused, it is typically due to one of three reasons.
* There are insufficient funds in your account.
* The card you are using is not issued in the country you are purchasing from.
* Your bank is not allowing payment for security reasons.
We recommend that you contact your bank for the quickest solution.
WE ARE HERE TO HELP
SHARK II SUP AIR PUMP RELATED
Can the Pump inflate my kayaks/paddle boards/inflatable boats?
As long as your kayaks/paddleboards/inflatable boats have suitable valve connectors and work under 20 PSI, the Shark Air Pump should be able to inflate them. The Shark Air Pump comes with Pinch valve, Boston valve, C7 valve, and H3 valve. If you're still not sure, feel free to contact us through email care@outdoormaster.com
Can the Pump inflate multiple paddleboards without overheating?
During the lab experiment, our Shark Air Pump was capable of inflating 3 paddleboards of 15 PSI in a row without overheating.
Did the Pump display PSI or BAR?
The Shark Air Pump can display both PSI or BAR, press the PSI/BAR button near the screen to switch.
How long does it take for the Pump to inflate my paddleboard?
During the lab experiment, it took on average 8-10 minutes for the Pump to inflate a paddleboard of 15 PSI.
Can I power the Pump using a standard electric outlet?
Our Shark Air Pump can connect to the car's 12 V DC connector. To power it using other charging outlets, you do need to purchase a DC connector converter. Regrettably, OutdoorMaster currently does not provide this type of product.
The Shark Air Pump II I received looks like Shark Air Pump I, what's difference between the two?
We've stopped the sale of all first-generation Shark SUP Air Pump. So we guarantee the product you receive is the Shark Air Pump II. We're slightly late on updating and redesigning the package. The most significant update of the second-generation Air Pump is the Internal Heat Dissipation System. The system enables the Pump to work longer without overheating. In terms of the hardware, there's a new fan inside the second-generation Shark Air Pump. However, this update might be challenging to identify without opening the inside of the Shark Air Pump.
I lost one of the parts in my Pump, can I get a replacement part from you?
Please contact care@outdoormaster.com and we'll arrange a shipment of FREE replacement to be sent out.
The Pump makes loud noise when it's working, is it normal?
A loud noise could be expected when the Pump is inflating your paddleboard. This is because Shark Air Pump carries two powerful motors inside its body.
How to power the paddleboard?
Please plug the Pump to 12V DC(cigarette lighter) connector in your car.
What does the U-L error code mean? And how to resolve it?
The U-L error code represents the Pump is working under insufficient voltage. To resolve this issue, please try to connect the Pump to another power source or double check the car battery unit.
The Pump cannot inflate to specific PSI(cannot fully inflate my paddleboard), what should I do?
There are a few solutions to this issue. a. Please make sure the paddle board has no air in it before you plug in b. Please check if the paddle board leaks. c. Please try use thicker rubber gasket, or add multiple rubber gaskets onto the hose d. Please check if the pump is working under sufficient voltage. Feel free to email care@outdoormaster.com if all the above failed to resolve the issue.
SKI GOGGLE RELATED
How do I read the frame measurements？
We provide details for every products with picture and description, pls check in every product page, if you have any problems, pls feel free to contact us on care@outdoormaster.com
What kind of UV protection does Outdoor Master offer？
OutdoorMaster Ski Goggles offer UV400 UV protection.
Which Outdoor Master goggles can be used with helmets?
OutdoorMaster Ski Goggles can be used for most helmets selling in Market as elastic strap.
How should I clean my goggles?
In order not to damage the anti-fog layer when cleaning your goggles, carefully clean the lens with a soft tissue.
How do I change the lenses on my goggles?
Our Ski Goggles PRO can easily change the lens, as it is only attracted by magnets, you only need to hold the lens, and they can be removed by turning back to the eyes, and then replace the lens you need.
Which OutdoorMaster goggles are compatible with eyeglasses?
All of OutdoorMaster Ski Goggles support to OTG model for the regular size eyeglasses, but the fitting size may different, please check the fitting size before place order.
ORDERING
How do I place an order?
Find the products you like and click on "ADD TO BAG".
Go to the shopping bag by clicking on the BAG icon located in the top right corner of the page, and once there, click "PROCEED TO CHECKOUT". Then, fill in your information and click "PLACE ORDER".
Can I track my order?
When you place an order, we will send you an email with the shipping details. This will include a tracking number and link. This will tell you when you can expect delivery and also give you information on the status of the order.
Why have I not received an order confirmation by email?
Sometimes our emails take a couple of minutes to be sent or sometimes they land in the SPAM folder.
Please check all of your email folders again in 30 minutes - if you still haven't received your confirmation, email care@outdoormaster.com, and we'll be happy to confirm your order and resend the confirmation email.
We apologize for the inconvenience!
Can I change my order?
You can always change your order before you checkout - just go to the shopping bag and you can add or remove items.
If you have already checked out, please contact and we'll do our best to change your order before it is shipped.
Can I cancel my order?
Yes, you can cancel your order within 30 mins by contacting our customer service team at phone number (626) 359-0900 Within opening hours 10:00-16:00 CET.
However, if your order has already been shipped you'll have to return the products yourself. In that case, please see our return policy for further details.
My address is written incorrectly in the order confirmation - what can I do?
If you have created an account with us you can sign in to change your order details, including your address. Do this as soon as possible or contact us at care@outdoormaster.com.
I received my package, but my order is incomplete, incorrect, or missing - what do I do?
We are sorry for the inconvenience caused to you, pls contact with us on care@outdoormaster.com and we will help you to solve the problem immediately.
How can I redeem a voucher or discount code?
On the checkout page, there is an option to "Enter Discount Code".
Simply enter your voucher or discount code and the amount will be subtracted from your order total.
SHIPPING & DELIVERY
Which countries do you ship to?
The SUP Pump and Skis Goggles are worldwide shipping，while the other products are only available for the USA，other markets will updated soon.
How much does shipping cost?
We provide the FREE SHIPPING for the order over $30+，while if not, you need to pay $3 for the shipping fee.
How long does shipping take?
The shipping time is around 3-7 business days, due to the virus, some products may have some delayed.
How long does it take for my order to be processed and sent?
Not long!
Once your payment has been verified, we will process and ship your order within 1 business day.
My order has already been shipped, but I need change my address - how can I do this?
Pls contact with us on care@outdoormaster.com in advance.
The tracking states that my package has been delivered, but I have not received anything yet. What can I do?
We are sorry for the inconvenience caused to you, pls contact with us on care@outdoormaster.com and we will help you to solve the problem immediately.
RETURNS & EXCHANGES
I have received the wrong product - what do I do?
We are very sorry to hear that you have received a wrong order.
Please get in touch with us at care@outdoormaster.com and we will provide you with further instructions.
How Do I Exchange An Item/Order?
You can exchange a purchased product within 90 days. If 90 days have gone by since your purchase, unfortunately we can’t offer you a refund nor exchange.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To exchange an item or order, contact us with care@outdoormaster.com and we will provide you with our current return address.
What is your return policy?
Our policy lasts 90 days. To return or exchange your product, pls contact care@outdoormaster.com and we will provide you with our current return address.
How can I return my order?
Our warehouse address is 1801 Highland Avenue STE “i”, Duarte, CA 91010, please contact us with care@outdoormaster.com before you return it. We will undertake the return shipping fee, so please provide us the return shipping label.
Have you received my return?
Processing your return usually takes a few days.
However, we will send you an email update as soon as we have received and checked your returned product(s).
Feel free to give us a call on (626) 359-0900 within 10:00-16:00 CET on weekdays or give us and email on care@outdoormaster.com to check up on your return.
When will I receive my refund?
Processing a refund usually takes up to 7 Business Days after we have received the returned goods. If you have any problems, pls feel free to contact with us on care@outdoormaster.com.
Your return policy states that I have to return the product in its original packaging. I no longer have the original packaging - can I still return it?
We only ask this to make sure that the products are safely handled when shipped. If you don't have the original shipping box, please send the products back in bubble-wrap or something similar, inside a cardboard box. Don't forget to attach your order number or receipt inside the shipment.
PAYMENT
What payment options do you accept?
We accept VISA, Maestro, American Express & PayPal.
Was my payment successful?
Once your order is fully processed and your card has been authorized, payment will be taken immediately, and you will receive a confirmation email that your order has been successfully charged.
Why was my payment refused?
When a payment is refused, it is typically due to one of three reasons.
* There are insufficient funds in your account.
* The card you are using is not issued in the country you are purchasing from.
* Your bank is not allowing payment for security reasons.
We recommend that you contact your bank for the quickest solution.
STILL HAVE ANY QUESTIONS?
Tel：(626) 359-0900
Email Service：care@outdoormaster.com
-
PRODUCTS INFO
-
ORDERING & SHIPPING
-
PURCHASING & RETURN POLICIES
SHARK II SUP AIR PUMP RELATED
Can the Pump inflate my kayaks/paddle boards/inflatable boats?
As long as your kayaks/paddleboards/inflatable boats have suitable valve connectors and work under 20 PSI, the Shark Air Pump should be able to inflate them. The Shark Air Pump comes with Pinch valve, Boston valve, C7 valve, and H3 valve. If you're still not sure, feel free to contact us through email care@outdoormaster.com
Can the Pump inflate multiple paddleboards without overheating?
During the lab experiment, our Shark Air Pump was capable of inflating 3 paddleboards of 15 PSI in a row without overheating.
Did the Pump display PSI or BAR?
The Shark Air Pump can display both PSI or BAR, press the PSI/BAR button near the screen to switch.
How long does it take for the Pump to inflate my paddleboard?
During the lab experiment, it took on average 8-10 minutes for the Pump to inflate a paddleboard of 15 PSI.
Can I power the Pump using a standard electric outlet?
Our Shark Air Pump can connect to the car's 12 V DC connector. To power it using other charging outlets, you do need to purchase a DC connector converter. Regrettably, OutdoorMaster currently does not provide this type of product.
The Shark Air Pump II I received looks like Shark Air Pump I, what's difference between the two?
We've stopped the sale of all first-generation Shark SUP Air Pump. So we guarantee the product you receive is the Shark Air Pump II. We're slightly late on updating and redesigning the package. The most significant update of the second-generation Air Pump is the Internal Heat Dissipation System. The system enables the Pump to work longer without overheating. In terms of the hardware, there's a new fan inside the second-generation Shark Air Pump. However, this update might be challenging to identify without opening the inside of the Shark Air Pump.
I lost one of the parts in my Pump, can I get a replacement part from you?
Please contact care@outdoormaster.com and we'll arrange a shipment of FREE replacement to be sent out.
The Pump makes loud noise when it's working, is it normal?
A loud noise could be expected when the Pump is inflating your paddleboard. This is because Shark Air Pump carries two powerful motors inside its body.
How to power the paddleboard?
Please plug the Pump to 12V DC(cigarette lighter) connector in your car.
What does the U-L error code mean? And how to resolve it?
The U-L error code represents the Pump is working under insufficient voltage. To resolve this issue, please try to connect the Pump to another power source or double check the car battery unit.
The Pump cannot inflate to specific PSI(cannot fully inflate my paddleboard), what should I do?
There are a few solutions to this issue. a. Please make sure the paddle board has no air in it before you plug in b. Please check if the paddle board leaks. c. Please try use thicker rubber gasket, or add multiple rubber gaskets onto the hose d. Please check if the pump is working under sufficient voltage. Feel free to email care@outdoormaster.com if all the above failed to resolve the issue.
SKI GOGGLE RELATED
How do I read the frame measurements？
We provide details for every products with picture and description, pls check in every product page, if you have any problems, pls feel free to contact us on care@outdoormaster.com
What kind of UV protection does Outdoor Master offer？
OutdoorMaster Ski Goggles offer UV400 UV protection.
Which Outdoor Master goggles can be used with helmets?
OutdoorMaster Ski Goggles can be used for most helmets selling in Market as elastic strap.
How should I clean my goggles?
In order not to damage the anti-fog layer when cleaning your goggles, carefully clean the lens with a soft tissue.
How do I change the lenses on my goggles?
Our Ski Goggles PRO can easily change the lens, as it is only attracted by magnets, you only need to hold the lens, and they can be removed by turning back to the eyes, and then replace the lens you need.
Which OutdoorMaster goggles are compatible with eyeglasses?
All of OutdoorMaster Ski Goggles support to OTG model for the regular size eyeglasses, but the fitting size may different, please check the fitting size before place order.
ORDERING
How do I place an order?
Find the products you like and click on "ADD TO BAG".
Go to the shopping bag by clicking on the BAG icon located in the top right corner of the page, and once there, click "PROCEED TO CHECKOUT". Then, fill in your information and click "PLACE ORDER".
Can I track my order?
When you place an order, we will send you an email with the shipping details. This will include a tracking number and link. This will tell you when you can expect delivery and also give you information on the status of the order.
Why have I not received an order confirmation by email?
Sometimes our emails take a couple of minutes to be sent or sometimes they land in the SPAM folder.
Please check all of your email folders again in 30 minutes - if you still haven't received your confirmation, email care@outdoormaster.com, and we'll be happy to confirm your order and resend the confirmation email.
We apologize for the inconvenience!
Can I change my order?
You can always change your order before you checkout - just go to the shopping bag and you can add or remove items.
If you have already checked out, please contact and we'll do our best to change your order before it is shipped.
Can I cancel my order?
Yes, you can cancel your order within 30 mins by contacting our customer service team at phone number (626) 359-0900 Within opening hours 10:00-16:00 CET.
However, if your order has already been shipped you'll have to return the products yourself. In that case, please see our return policy for further details.
My address is written incorrectly in the order confirmation - what can I do?
If you have created an account with us you can sign in to change your order details, including your address. Do this as soon as possible or contact us at care@outdoormaster.com.
I received my package, but my order is incomplete, incorrect, or missing - what do I do?
We are sorry for the inconvenience caused to you, pls contact with us on care@outdoormaster.com and we will help you to solve the problem immediately.
How can I redeem a voucher or discount code?
On the checkout page, there is an option to "Enter Discount Code".
Simply enter your voucher or discount code and the amount will be subtracted from your order total.
SHIPPING & DELIVERY
Which countries do you ship to?
All Products - the USA
SUP Pump - Australia/the USA/Europe
How much does shipping cost?
We provide FREE SHIPPING for all OutdoorMaster Brand products. Products carried by OutdoorMaster, but are of other brands, like the EXWAY Electric Skateboards, are not included in the free shipping category.
How long does shipping take?
The shipping time is around 3-7 business days, due to the virus, some products may have some delayed.
How long does it take for my order to be processed and sent?
Not long!
Once your payment has been verified, we will process and ship your order within 1 business day.
My order has already been shipped, but I need change my address - how can I do this?
Pls contact with us on care@outdoormaster.com in advance.
The tracking states that my package has been delivered, but I have not received anything yet. What can I do?
We are sorry for the inconvenience caused to you, pls contact with us on care@outdoormaster.com and we will help you to solve the problem immediately.
Why have I only received part of my order?
Some of the items could be sent separately and the second (sometimes more) tracking number(s) cannot be displayed on the order page. In this case, please wait for 2-3 days and if the package still hasn't arrived after that, please contact us under care@outdoormaster.com.
RETURNS & EXCHANGES
I have received the wrong product - what do I do?
We are very sorry to hear that you have received a wrong order.
Please get in touch with us at care@outdoormaster.com and we will provide you with further instructions.
How do I exchange an Item/order?
You can exchange a purchased product within 90 days. If 90 days have gone by since your purchase, unfortunately we can’t offer you a refund nor exchange.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To exchange an item or order, contact us with care@outdoormaster.com and we will provide you with our current return address.
What is your return policy?
Our policy lasts 180 days. To return or exchange your product, pls contact care@outdoormaster.com and we will provide you with our current return address.
How can I return my order?
Our warehouse address is 1801 Highland Avenue STE “i”, Duarte, CA 91010, please contact us with care@outdoormaster.com before you return it. We will undertake the return shipping fee for quality problems, so please provide us the return shipping label.
Have you received my return?
Processing your return usually takes a few days.
However, we will send you an email update as soon as we have received and checked your returned product(s).
Feel free to give us a call on (626) 359-0900 within 10:00-16:00 CET on weekdays or give us and email on care@outdoormaster.com to check up on your return.
When will I receive my refund?
Processing a refund usually takes up to 7 Business Days after we have received the returned goods. If you have any problems, pls feel free to contact with us on care@outdoormaster.com.
Your return policy states that I have to return the product in its original packaging. I no longer have the original packaging - can I still return it?
We only ask this to make sure that the products are safely handled when shipped. If you don't have the original shipping box, please send the products back in bubble-wrap or something similar, inside a cardboard box. Don't forget to attach your order number or receipt inside the shipment.
PAYMENT
What payment options do you accept?
We accept VISA, Maestro, American Express & PayPal.
Was my payment successful?
Once your order is fully processed and your card has been authorized, payment will be taken immediately, and you will receive a confirmation email that your order has been successfully charged.
Why was my payment refused?
When a payment is refused, it is typically due to one of three reasons.
* There are insufficient funds in your account.
* The card you are using is not issued in the country you are purchasing from.
* Your bank is not allowing payment for security reasons.
We recommend that you contact your bank for the quickest solution.
STILL HAVE ANY QUESTIONS?
Tel：(626) 359-0900 (9:00 AM to 5:00 PM)
Email Service：care@outdoormaster.com
STILL HAVE ANY QUESTIONS?
Tel：(626) 359-0900 (9:00 AM to 5:00 PM)
Email Service：care@outdoormaster.com
STILL HAVE ANY QUESTIONS?
Tel：(626) 359-0900 (9:00 AM to 5:00 PM)
Email Service：care@outdoormaster.com
STILL HAVE ANY QUESTIONS?
Tel：(626) 359-0900 (9:00 AM to 5:00 PM)
Email Service：care@outdoormaster.com