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PRODUCT ISSUES

How do I read the frame measurements?

We provide details for every products with picture and description, pls check in every product page, if you have any problems, pls feel free to contact us on care@outdoormaster.com

What kind of UV protection does Outdoor Master offer?

OutdoorMaster Ski Goggles offer UV400 UV protection.

Which Outdoor Master goggles can be used with helmets?

OutdoorMaster Ski Goggles can be used for most helmets selling in Market as elastic strap.

How should I clean my goggles?

In order not to damage the anti-fog layer when cleaning your goggles, carefully clean the lens with a soft tissue.

How do I change the lenses on my goggles?

Our Ski Goggles PRO can easily change the lens, as it is only attracted by magnets, you only need to hold the lens, and they can be removed by turning back to the eyes, and then replace the lens you need.

Which OutdoorMaster goggles are compatible with eyeglasses?

All of OutdoorMaster Ski Goggles support to OTG model for the regular size eyeglasses, but the fitting size may different, please check the fitting size before place order.

ORDERING

How do I place an order?

Find the products you like and click on "ADD TO BAG".
Go to the shopping bag by clicking on the BAG icon located in the top right corner of the page, and once there, click "PROCEED TO CHECKOUT". Then, fill in your information and click "PLACE ORDER".

Can I track my order?

When you place an order, we will send you an email with the shipping details. This will include a tracking number and link. This will tell you when you can expect delivery and also give you information on the status of the order.

Why have I not received an order confirmation by email?

Sometimes our emails take a couple of minutes to be sent or sometimes they land in the SPAM folder.

Please check all of your email folders again in 30 minutes - if you still haven't received your confirmation, email care@outdoormaster.com, and we'll be happy to confirm your order and resend the confirmation email.

We apologize for the inconvenience!

Can I change my order?

You can always change your order before you checkout - just go to the shopping bag and you can add or remove items.

If you have already checked out, please contact and we'll do our best to change your order before it is shipped.

Can I cancel my order?

Yes, you can cancel your order within 30 mins by contacting our customer service team at phone number (626) 359-0900 Within opening hours 10:00-16:00 CET.

However, if your order has already been shipped you'll have to return the products yourself. In that case, please see our return policy for further details.

My address is written incorrectly in the order confirmation - what can I do?

If you have created an account with us you can sign in to change your order details, including your address. Do this as soon as possible or contact us at care@outdoormaster.com.

I received my package, but my order is incomplete, incorrect, or missing - what do I do?

We are sorry for the inconvenience caused to you, pls contact with us on care@outdoormaster.com and we will help you to solve the problem immediately.

How can I redeem a voucher or discount code?

On the checkout page, there is an option to "Enter Discount Code".
Simply enter your voucher or discount code and the amount will be subtracted from your order total.

SHIPPING & DELIVERY

Which countries do you ship to?

Our official site is only available for the United States,United Kingdom,France,Germany,Australia,Canada and Japan. And other country will update soon. If you have any problems, pls feel free to contact with us on care@outdoormaster.com.

How much does shipping cost?

We provide the FREE SHIPPING for the order over $30+,while if not, you need to pay $3 for the shipping fee.

How long does shipping take?

Not long! Once your order has been processed, it should be delivered to you within 3-7 business days.

How long does it take for my order to be processed and sent?

Not long!
Once your payment has been verified, we will process and ship your order within 1 business day.

My order has already been shipped, but I need change my address - how can I do this?

Pls contact with us on care@outdoormaster.com in advance.

The tracking states that my package has been delivered, but I have not received anything yet. What do I do?

We are sorry for the inconvenience caused to you, pls contact with us on care@outdoormaster.com and we will help you to solve the problem immediately.

RETURNS & EXCHANGES

I have received the wrong product - what do I do?

We are very sorry to hear that you have received a wrong order.
Please get in touch with us at care@outdoormaster.com and we will provide you with further instructions.

How Do I Exchange An Item/Order?

You can exchange a purchased product within 90 days. If 90 days have gone by since your purchase, unfortunately we can’t offer you a refund nor exchange.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To exchange an item or order, contact us with care@outdoormaster.com and we will provide you with our current return address.

What is your return policy?

Our policy lasts 90 days. To return or exchange your product, pls contact care@outdoormaster.com and we will provide you with our current return address.

How can I return my order?

Our warehouse address is1801 Highland Avenue STE “i”, Duarte, CA 91010, please contact us with care@outdoormaster.com before you return it. We will undertake the return shipping fee, so please provide us the return shipping label.

Have you received my return?

Processing your return usually takes a few days.
However, we will send you an email update as soon as we have received and checked your returned product(s).
Feel free to give us a call on (626) 359-0900 within 10:00-16:00 CET on weekdays or give us and email on care@outdoormaster.com to check up on your return.

When will I receive my refund?

Processing a refund usually takes up to 7 Business Days after we have received the returned goods.
If you have any problems, pls feel free to contact with us on care@outdoormaster.com.

Your return policy states that I have to return the product in its original packaging. I no longer have the original packaging - can I still return it?

We only ask this to make sure that the products are safely handled when shipped.
If you don't have the original shipping box, please send the products back in bubble-wrap or something similar, inside a cardboard box.
Don't forget to attach your order number or receipt inside the shipment.

PAYMENT

What payment options do you accept?

We accept VISA, MasterCard, PayPal, Maestro.

Was my payment successful?

Once your order is fully processed and your card has been authorized, payment will be taken immediately, and you will receive a confirmation email that your order has been successfully charged.

Why was my payment refused?

When a payment is refused, it is typically due to one of three reasons.
* There are insufficient funds in your account.
* The card you are using is not issued in the country you are purchasing from.
* Your bank is not allowing payment for security reasons.
We recommend that you contact your bank for the quickest solution.

STILL HAVE ANY QUESTIONS?

Tel:(626) 359-0900

Email Service:care@outdoormaster.com