As long as your kayaks/paddleboards/inflatable boats have suitable valve connectors and work under 20 PSI, the Shark Air Pump should be able to inflate them. The Shark Air Pump comes with Pinch valve, Boston valve, C7 valve, and H3 valve. If you're still not sure, feel free to contact us through email care@outdoormaster.com 

During the lab experiment, our Shark Air Pump was capable of inflating 3 paddleboards of 15 PSI in a row without overheating.

The Shark Air Pump can display both PSI or BAR, press the PSI/BAR button near the screen to switch.

During the lab experiment, it took on average 8-10 minutes for the Pump to inflate a paddleboard of 15 PSI.

Our Shark Air Pump can connect to the car's 12 V DC connector. To power it using other charging outlets, you do need to purchase a DC connector converter. Regrettably, OutdoorMaster currently does not provide this type of product.

We've stopped the sale of all first-generation Shark SUP Air Pump. So we guarantee the product you receive is the Shark Air Pump II. We're slightly late on updating and redesigning the package. The most significant update of the second-generation Air Pump is the Internal Heat Dissipation System. The system enables the Pump to work longer without overheating. In terms of the hardware, there's a new fan inside the second-generation Shark Air Pump. However, this update might be challenging to identify without opening the inside of the Shark Air Pump.

Please contact care@outdoormaster.com and we'll arrange a shipment of FREE replacement to be sent out.  

A loud noise could be expected when the Pump is inflating your paddleboard. This is because Shark Air Pump carries two powerful motors inside its body.

Please plug the Pump to 12V DC(cigarette lighter) connector in your car.

The U-L error code represents the Pump is working under insufficient voltage. To resolve this issue, please try to connect the Pump to another power source or double check the car battery unit.

There are a few solutions to this issue. a. Please make sure the paddleboard has no air in it before you plug in b. Please check if the paddleboard leaks. c. Please try use thicker rubber gasket, or add multiple rubber gaskets onto the hose d. Please check if the pump is working under sufficient voltage. Feel free to email care@outdoormaster.com if all the above failed to resolve the issue.

We provide details for every products with picture and description, pls check in every product page, if you have any problems, pls feel free to contact us on care@outdoormaster.com

OutdoorMaster Ski Goggles offer UV400 UV protection.

OutdoorMaster Ski Goggles can be used for most helmets selling in Market as elastic strap.

In order not to damage the anti-fog layer when cleaning your goggles, carefully clean the lens with a soft tissue.

Our Ski Goggles PRO can easily change the lens, as it is only attracted by magnets, you only need to hold the lens, and they can be removed by turning back to the eyes, and then replace the lens you need.

All of OutdoorMaster Ski Goggles support to OTG model for the regular size eyeglasses, but the fitting size may different, please check the fitting size before place order.

Find the products you like and click on "ADD TO BAG".
Go to the shopping bag by clicking on the BAG icon located in the top right corner of the page, and once there, click "PROCEED TO CHECKOUT". Then, fill in your information and click "PLACE ORDER".

When you place an order, we will send you an email with the shipping details. This will include a tracking number and link. This will tell you when you can expect delivery and also give you information on the status of the order.

Sometimes our emails take a couple of minutes to be sent or sometimes they land in the SPAM folder.

Please check all of your email folders again in 30 minutes - if you still haven't received your confirmation, email care@outdoormaster.com, and we'll be happy to confirm your order and resend the confirmation email.

We apologize for the inconvenience!

You can always change your order before you checkout - just go to the shopping bag and you can add or remove items.

If you have already checked out, please contact and we'll do our best to change your order before it is shipped.

Yes, you can cancel your order within 30 mins by contacting our customer service team at phone number (626) 359-0900 Within opening hours 10:00-16:00 CET.

However, if your order has already been shipped you'll have to return the products yourself. In that case, please see our return policy for further details.

If you have created an account with us you can sign in to change your order details, including your address. Do this as soon as possible or contact us at care@outdoormaster.com.

We are sorry for the inconvenience caused to you, pls contact with us on care@outdoormaster.com and we will help you to solve the problem immediately.

On the checkout page, there is an option to "Enter Discount Code".
Simply enter your voucher or discount code and the amount will be subtracted from your order total.

The SUP Pump and Skis Goggles are worldwide shipping，while the other products are only available for the USA，other markets will updated soon.

We provide the FREE SHIPPING for the order over $30+，while if not, you need to pay $3 for the shipping fee.

The shipping time is around 3-7 business days, due to the virus, some products may have some delayed.

Not long!
Once your payment has been verified, we will process and ship your order within 1 business day.

Pls contact with us on care@outdoormaster.com in advance.

We are sorry for the inconvenience caused to you, pls contact with us on care@outdoormaster.com and we will help you to solve the problem immediately.

We are very sorry to hear that you have received a wrong order.
Please get in touch with us at care@outdoormaster.com and we will provide you with further instructions.

You can exchange a purchased product within 90 days. If 90 days have gone by since your purchase, unfortunately we can’t offer you a refund nor exchange.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To exchange an item or order, contact us with care@outdoormaster.com and we will provide you with our current return address.

Our policy lasts 90 days. To return or exchange your product, pls contact care@outdoormaster.com and we will provide you with our current return address.

Our warehouse address is1801 Highland Avenue STE “i”, Duarte, CA 91010, please contact us with care@outdoormaster.com before you return it. We will undertake the return shipping fee, so please provide us the return shipping label.

Processing your return usually takes a few days.
However, we will send you an email update as soon as we have received and checked your returned product(s).
Feel free to give us a call on (626) 359-0900 within 10:00-16:00 CET on weekdays or give us and email on care@outdoormaster.com to check up on your return.

Processing a refund usually takes up to 7 Business Days after we have received the returned goods.
If you have any problems, pls feel free to contact with us on care@outdoormaster.com.

We only ask this to make sure that the products are safely handled when shipped.
If you don't have the original shipping box, please send the products back in bubble-wrap or something similar, inside a cardboard box.
Don't forget to attach your order number or receipt inside the shipment.

We accept VISA, Maestro, American Express & PayPal.

Once your order is fully processed and your card has been authorized, payment will be taken immediately, and you will receive a confirmation email that your order has been successfully charged.

When a payment is refused, it is typically due to one of three reasons.
* There are insufficient funds in your account.
* The card you are using is not issued in the country you are purchasing from.
* Your bank is not allowing payment for security reasons.
We recommend that you contact your bank for the quickest solution.