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Dear customer,

currently we are receiving a massive amount of Emails and we apologize that our team cannot reply to your Email immediately.

Here are some answers of our frequent asked questions:

When can I receive my package after the payment?
For most of the orders within the US, it takes around 7-10 days before your package arrives and for our international shipment around 7 - 15 days. Please plan your orders accordingly so that you can bring your awesome OutdoorMaster gears with you on your trip :)

Why am I only receiving part of my order?
For higher delivery efficiency, some of the orders are shipped separately. Currently we are not able to show all the tracking information on our platform and we really appreciate your patience in this case. If you haven't received the rest of your orders over 3 days, please contact us under care@outdoormaster.com and we will address to you problem as soon as possible.

I'd like to return / exchange my order, what should I do?
We will provide you with help immediately when our customer service is online (please note that for non-product quality issues, we generally do not bear the return shipping costs); Once we receive the returned package, a full refund will be applied (or a replacement will be arranged for you immediately). Please contact us in time.

I'd like to change my order / address, what should I do?
Please provide your order number and detailed information so that we can provide you with better help in time.

You can also find your answers under:
https://outdoormaster.com/pages/ordering-and-shipping
and
https://outdoormaster.com/pages/return

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CONTACT US

HK Company Address:
Room 517, New City Center, 2 Lei Yue Mun Road, Kwun Tong, Kowloon, HK
US Address:
1801 Highland Avenue STE “i”, Duarte, CA 91010
Give us a call：+1 (626) 359-0900
Email us：care@outdoormaster.com

CONTACT US

HK Company Address:
Room 517, New City Center, 2 Lei Yue Mun Road, Kwun Tong, Kowloon, HK
US Address:
1801 Highland Avenue STE “i”, Duarte, CA 91010
Give us a call：+1 (626) 359-0900

CONTACT US

US Address:
1801 Highland Avenue STE “i”, Duarte, CA 91010
HK Company Address:
Room 517, New City Center, 2 Lei Yue Mun Road, Kwun Tong, Kowloon, HK
Give us a call：+1 (626) 359-0900
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